Commercial terms of use

This is the service combined by default with the purchase of the Trackting SMART Italy (Single Country) device.

1. Service Description.

The User receives notification of the movement of the vehicle by a third party who is not in possession of the key fob TAG. When the Tracker registers an unauthorised movement, the App enters an “alarm” status and, by means of a push notification and/or telephone call, alerts the user of the unauthorised movement of the vehicle.
When the App enters an ‘alarm’ state, the user can track the vehicle’s movements. The geolocation system will send GPS coordinates at regular intervals, allowing the user to know the route taken by the vehicle, making it easier to find it.
The alarm status ceases when it is deactivated only by approaching the key-ring TAG.

2. Service features: 

The service includes No. 5 monthly warning phone calls to the user in case of improper movement of their vehicle. If no answer or automatic voicemail click occurs, alert calls are unlimited. Push notifications are always unlimited. There is no charge for the service. The service has geographic coverage in the country chosen by the User during initial pairing. If the device has not sent any telemetry in the last 24 months, the internal eSIM will be deactivated and cannot be reactivated.

3. Specific conditions of use of the service 

The operation of the service is guaranteed by the use of an integrated multi-operator eSIM contained within the GPS Tracker and which allows the Tracker to connect to the Internet. The Tracker connects to the 2G (GSM) cellular network. The SIM/eSIM connectivity service is provided by third parties. Please note that according to the terms of service of the connectivity service provider, if the eSIM does not send or receive data for a continuous period of at least 18 months, the SIM/eSIM itself may be deactivated without notice. Please contact us for more information.

In addition to what is specified in the device’s user manual and the app’s User License, Trackting is committed to ensuring service delivery except in cases beyond its control. In particular, it may be impossible to provide the service in cases where the telephone operator providing the eSIMs and connectivity for the device goes out of business or divests itself, or changes roaming arrangements in the country chosen by the User. In addition, it will be impossible to provide the service in cases where the technology used by the cellular network to which the eSIM contained in the device hooks up (2G network) is discontinued.

4. Misuse

The service is intended for “anti-theft” use only: the tracker does not track the owner while driving, but only tracks the thief in case of an alarm. Trackting wants to ensure that the service is used solely for this purpose and in a lawful manner, with full respect for the security and privacy of the User and third parties. Therefore, misuse of the device could result in termination of the service. Trackting considers “improper” use of the system to be use that results in the device switching to “alarm” mode for a total monthly time of more than 10 hours.

This is the service bundled by default with the purchase of the Trackting SMART Europe (Multicountry) device.

1. Service Description. 

The User is notified when the vehicle is moved by a third party who is not in possession of the key fob TAG.

When the Tracker registers an unauthorised movement, the App enters an “alarm” status and, by means of a push notification and/or phone call, alerts the user of the unauthorised movement of the vehicle.

When the App enters an ‘alarm’ state, the user can track the vehicle’s movements. The geolocation system will send GPS coordinates at regular intervals, allowing the user to know the route taken by the vehicle, making it easier to find it.

The alarm status ceases when it is deactivated only by approaching the key-ring TAG.

2. Service features.

The service includes 5 monthly telephone calls to alert the user in the event of improper movement of their vehicle. If the automatic answering machine is not answered or triggered, the warning calls are unlimited. Push notifications are always unlimited.

The service is free of charge.

The service has international geographic coverage (list of countries available on our website).

If the device has not sent any telemetry in the last 24 months, the internal eSIM will be deactivated and it will no longer be possible to reactivate it.

3. Specific conditions of use of the service 

The operation of the service is guaranteed by the use of an integrated multi-operator eSIM contained within the GPS Tracker, which enables the Tracker to connect to the Internet. The Tracker connects to the 2G (GSM) cellular network.  The SIM/eSIM connectivity service is provided by third parties. Please note that according to the terms of service of the connectivity service provider, if the eSIM does not send or receive data for a continuous period of at least 18 months, the SIM/eSIM itself may be deactivated without notice. Please contact us for more information.

In addition to what is specified in the user manual of the device and in the User Licence of the app, Trackting undertakes to ensure the provision of the service except in cases beyond its control. In particular, it may be impossible to provide the service in cases where the telephone operator providing the eSIMs and connectivity to the device goes bankrupt or goes out of business, or changes the roaming arrangements in the country chosen by the User. Furthermore, it will be impossible to provide the service in the event that the technology used by the cellular network to which the eSIM contained in the device hooks up (2G network) is discontinued.

4. Misuse 

The service is intended for ‘anti-theft’ use only: the tracker does not track the owner while driving, but only tracks the thief in the event of an alarm. Trackting wants to ensure that the service is used solely for this purpose and in a lawful manner, with full respect for the security and privacy of the User and third parties. Therefore, improper use of the device may result in termination of the service. Trackting considers “improper” use of the system to be used that causes the device to switch to “alarm” mode for a total monthly time of more than 10 hours.

This is the default service on Trackting BIKE type devices.

1. Service Description
Users can view and set the status of the system directly from the App. There is, in fact, a “padlock” that can be opened or closed. When the padlock on the App is set to OPEN the Tracker does not send any telemetry. When the lock on the app is set to CLOSED the system enters anti-theft mode: if the vehicle goes from quiet to moving, the device is activated and goes into “alarm” mode, starting tracking the vehicle at regular intervals of about 30 seconds (the regularity of the tracking time intervals depends on the availability of the GSM network) the system automatically makes a phone call to the owner who will be informed of the ‘unauthorised’ movement.

The alarm status ends when the owner opens the app and sets the lock back to ‘Open’ mode.

2. Service Features
The service includes no. 10 monthly phone calls alerting the user in the event of improper movement of their vehicle. If the automatic answering machine is not answered or triggered, the warning calls are unlimited. Push notifications are always unlimited. The service includes 30 days of free use (only in the case of initial membership), after which it will cost a subscription fee of €29 per year. The service is for one year or three years, depending on the payment plan chosen by the user.
The service has international geographic coverage (list of countries available on our site). If the service is not renewed within 24 months of the last expiry date, the internal eSIM will be deactivated and it will no longer be possible to reactivate it.

3. Specific conditions of use of the service
The operation of the service is guaranteed by the use of an integrated multi-operator eSIM contained within the GPS Tracker, which enables the Tracker to be connected to the Internet. The Tracker connects to the 2G (GSM) cellular network. The SIM/eSIM connectivity service is provided by third parties. Please note that according to the terms of service of the connectivity service provider, if the eSIM does not send or receive data for a continuous period of at least 18 months, the SIM/eSIM itself may be deactivated without notice. Please contact us for more information.
In addition to what is specified in the user manual of the device and in the User Licence of the app, Trackting undertakes to ensure the provision of the service except in cases beyond its control. In particular, it may be impossible to provide the service in cases where the telephone operator providing the eSIMs and connectivity to the device goes bankrupt or goes out of business, or changes the roaming arrangements in the country chosen by the User. Furthermore, it will be impossible to provide the service in the event that the technology used by the cellular network to which the eSIM contained in the device hooks up (2G network) is discontinued.

4. Misuse
The service is intended for ‘anti-theft’ use only: the tracker does not track the owner while driving, but only tracks the thief in the event of an alarm. Trackting wants to ensure that the service is used solely for this purpose and in a lawful manner, with full respect for the security and privacy of the User and third parties. Therefore, improper use of the device may result in termination of the service. Trackting considers “improper” use of the system to be used that causes the device to switch to “alarm” mode for a total monthly time of more than 10 hours.

This is the default service on Trackting BIKE type devices with subscription.

1. Service Description.
The User can view and set, directly from the App, the status of the system. There is, in fact, a “padlock” that can be opened or closed.
When the lock on the app is set to OPEN: the Tracker does not send any telemetry
When the padlock on the app is set to CLOSED, the system enters the anti-theft mode: if the vehicle goes from the quiet state to movement, the device activates and goes into “alarm” mode, starting tracking the vehicle at regular intervals of about 30 seconds (the regularity of the tracking time intervals depends on the availability of the cellular network); the system automatically makes a phone call to the owner who will be informed of the “unauthorized” movement; the alarm state ends when the owner opens the app and sets the padlock back to “OPEN” mode.

2. Service Features.
The service includes No. 10 monthly warning phone calls to the user in case of improper movement of their vehicle. If no answer or automatic answering machine clicks, alert calls are unlimited. Push notifications are always unlimited. The service includes 30 days of free use (first-time membership only), after which it will have a subscription cost of €29 per year (which can also be offered discounted within the app). The service has annual or multi-year term, depending on the payment plan chosen by the User on the app. The service has international geographic coverage (list of countries available on our website). If the service is not renewed within 18 months of the last expiration date, the internal eSIM will be deactivated and cannot be reactivated.

3. Specific conditions of use of the service
The operation of the service is ensured by the use of an integrated multi-operator eSIM contained within the GPS Tracker and allowing the Tracker to connect to the Internet. The Tracker connects to the CAT-M (LTE) or 2G (GSM) cellular network. SIM/eSIM connectivity service is provided by third parties. Please note that according to the terms of service of the connectivity service provider, if the eSIM does not send or receive data for a continuous period of at least 18 months, the SIM/eSIM itself may be deactivated without notice. Contact us for more information.

In addition to what is specified in the device’s user manual and the app’s User License, Trackting is committed to ensuring service delivery except in cases beyond its control. In particular, it may be impossible to provide the service in cases where the telephone operator providing the eSIMs and connectivity for the device goes out of business or divests itself, or changes roaming arrangements in the country chosen by the User. In addition, it will be impossible to provide the service in cases where the technology used by the cellular network to which the eSIM contained in the device hooks up (LTE CAT-M or 2G) is discontinued.

4. Misuse
The service is intended for “anti-theft” use only: the tracker does not track the owner while driving, but only tracks the thief in case of an alarm. Trackting wants to ensure that the service is used solely for this purpose and in a lawful manner, with full respect for the security and privacy of the User and third parties. Therefore, misuse of the device could result in termination of the service. Trackting considers “improper” use of the system to be use that results in the device switching to “alarm” mode for a total monthly time of more than 10 hours.