The alarm went off while driving

If the alarm mode is activated while driving, then the Tag does not connect to the Tracker. When the Tracker detects motion but does not find the Tag, it reads a theft event.

To avoid this situation:

– Check if the Tag’s battery has low power. You can read how to do that here.

– Never keep the Tag in close contact with your body (for ex. in your pocket) because the human body can shield the signal

– Is the Tracker too close to metal objects? Try placing it elsewhere.

– Keyless electronic keys may cause interference; always keep your Keyless electronic key separate from the Tag.

SOLUTION FOR MOTORBIKES AND MOPEDS

In some cases, if the Tag is on the motobike key-holder, the bike’s shape and the metal (i.e. a large fuel tank) can make the Tag’s signals bounce, and let not reach the Tracker.
This causes the false alarms before start riding.
It doesnn’t happen with all vehicles: generally in mopeds it does not happen because they are made of many plastic parts or if the the Tag’s battery has no charge.

Here you find how to prevent and solve this case:

1. Verify if the Tag’s battery is ok as shown here. If the battery is down, replace it following these instruction.

2. Keep the Tag in close contact with your body (for ex. in your pocket) because the human body can shield the signal.

3. Start the engine and wait for 10 seconds.

4. Well done! Now you can go riding.

Watch this short video (language translation in subtitles).

SOLUTION FOR CARS, VANS, TRUCKS

You can put the Tracker in the cabin, at a distance of max. 2 mt from the Tag.
In fact, if the Tracker would be hidden inside the boot, for istance of a sedan car, the Tag’s signal could not reach the Tracker.

HOW TO EXIT FROM ALARM MODE

To exit the alarm mode you must keep the Tag near the Tracker while the Tracker is in motion for at least 60 seconds. You can do this by taking your vehicle for a ride (carrying the Tag with you) or by shaking the Tracker for at least 60 seconds (always with the Tag close by and not in your hand otherwise it will be shielded).

The procedure is deliberately long to make sure that the alarm will not be deactivated if your vehicle has been hidden somewhere by a thief and you inadvertently pass by it while you are looking for it.

 

If even by carrying out the correct procedure, the alarm does not deactivate, then you can carry out the following checks:


– Tag battery potentially discharged or defective:
try replacing the battery in the Tag again with a new CR2032


– Transparent film not removed:
some CR2032 batteries, at the time of purchase, have a transparent insulation film that must be removed before being inserted into the Tag. Then check that it has been removed from both sides of the battery


– Battery upside down or not inserted correctly:
check that you have inserted the battery in the correct direction: the positive pole – and therefore the flat side – must be facing upwards when inserting the battery into the sled. Also check that the battery has been fully inserted into its slot.


Once these checks have been carried out, try taking your motorcycle or car for a ride outdoors, for a few minutes, with the Tracker and the Tag nearby: you will need to receive an Alarm Deactivated notification.